Program Training
Jan Miller & Associates offers individual and group training. We serve a diverse group of employees with a variety of abilities and disabilities. We do this by custom designing our programs to meet the unique needs of the individual, where employees can choose one or a combination of programs to meet their needs. Our programs focus on the ‘soft skills’ needed to have successful participation in life. Soft skills are the non-technical skill abilities and traits that workers need to function in a specific employment setting.

Factors that cost your company in many ways:

• Financial

• Staff morale

• Productivity

• Increased use of sick and stress leave

• Higher staff turnover

Research strongly supports that factors such as self-confidence, self-awareness, self-control, commitment, and integrity not only create more successful employees but also more successful companies.
(Daniel Goleman 1998)

Soft Skills Assessment Report
This assessment is for people who want a profile of their working and motivational traits. It gives insight into an individual’s “soft skills”. Soft skills refer to the cluster of personality traits, social graces, personal habits, friendliness, and optimism that we each express to varying degrees. People who understand their own “soft skills” can often present themselves more effectively to co-workers and supervisors. Soft Skills compliment hard skills which are the technical requirements of a job, however, it is more likely that an employer will train the technical skills if someone has the soft skills rather than the other way around.

Comprehensive Program
This program is for people who have been diagnosed with multiple disabilities or who are struggling with long-term chronic issues. Our Comprehensive Program is custom designed and includes sections from each program. It focuses on overcoming the many barriers that have prevented successful and.productive employment.

Individual or group programs (ten hours):

Self Esteem and Confidence (Managing Expectations)
This program is designed for people whose lack of confidence and self-esteem is hampering their ability to function in the world around them. They will learn how to communicate self-respect and respect for others on the job, how to present a confident image, how to identify a support system within and outside of their employment environment, and the language of confidence.

Interpersonal Skills for Effective Relationships
This program is designed for people who have had difficulty establishing collaborative relationships in the workplace. They will learn the importance of appropriate boundaries in the workplace, how to differentiate between social skills at leisure, verses those used in the workplace, how to deal with conflict and get over it, and how to establish healthy relationships at work.

Good Employee / Good Employer
This program is for an employee who has a history of negative work relationships and experiences. They will learn appropriate behavior and relationships for the workplace, employees’ rights and responsibilities, employers’ rights and responsibilities, problem solving on the job, how to develop healthy attitudes towards their employer, work standards and how to ask for what they need and how to understand and be understood on the job.

Coping With Anxiety
This program is for people who have excessive levels of anxiety that affect their health and productivity at work. They will learn techniques for reducing anxiety and panic attacks, and skills for handling anxiety in the workplace

Coping With Shyness
This program is for people experiencing problems in the workplace because of excessive levels of shyness. They will learn how to understand shyness traits, techniques for managing shyness and skills for handling shyness in the workplace.

Anger Management
This program is for people who are having difficulties in the workplace because they have problems managing their anger responses. This often makes it difficult for them to maintain employment and healthy working relationships. They will learn techniques to handle anger in the workplace , awareness of their own triggers, how to handle criticism effectively, how to change their perspective on other people’s behavior, appropriate expressions of dissatisfaction or anger in the workplace, and effective strategies for changing attitudes, theirs and others.

Manage Your Chronic Pain and Stay Involved
This program is designed for people who are dealing with chronic pain causing difficulties in maintaining employment. They will learn how to manage their chronic pain conditions on a daily basis, and strategies that reduce symptoms so they can cope with competitive employment.

The Art of Assertiveness and Negotiating
This program is for people who need to learn effective assertiveness strategies while negotiating in the workplace. They will learn communication rights and responsibilities, beliefs and attitudes that support assertiveness, assertiveness skills, techniques for Win/Win negotiating, how to express clearly so they can be understood, and how to be a team player.

Influence and Persuasion as a Manager
This course is for managers and people being groomed for management positions. They will learn skills for influencing people, understand influence and how to exert it, learn rapport skills and when to use them, changing obstacles into opportunities, strategies for coping with the difficult employee and giving and receiving feedback effectively.

Sales and Practical Skills for Retail
This program is for people involved in sales. It includes customer service for employees, employers and entrepreneurs. The participant will learn the framework for successful sales, beliefs and attitudes required for effective selling, building relationships that ensure sales and the fundamentals of customer service.

Components that can be added to these programs (eight hours):

Coping with Depression
This component is for people who are struggling with depression. It helps them to understand depression and to learn effective strategies for coping in the workplace, as well as how to unpack depression and use motivational techniques to break the pattern of depression.

Making Your Disability an Ability
This component is for people who feel their disability is a huge obstacle for employment. It redefines disability, recognizes personal strengths that have emerged from coping with disability, identifying accommodation needs and learning effective methods of requesting them, and making places and situations work for you.

Addictions
This component is for people whose addictions get in the way of maintaining their employment. They will learn how to access community resources that work with addictions as well as about the process of behavioural change, key triggers of addictive behaviours, new ways to disrupt negative patterns and creating personal support networks.

Improving Memory
This component is for people who are having difficulties with memory or want to enhance their memory skills. It helps them understand memory, be in charge of their own brain, recognize beliefs and attitudes that support remembering, develop strategies for effective memory work, use language that supports remembering and being effective.

Stress Management
This component is for people having difficulty managing the stress of working environments. It helps them understand the difference between good stress and bad stress, identifying individual stressors, and also finding effective strategies for dealing with personal stress.